Frequently Asked Questions
If you don’t find the answer to your question here, please contact us and we will be happy to help
Do you move the furniture?
Yes we will move as much furniture as we practically can using specialist carpet sliders. We ask that you move any breakables such as ornaments, photo frames etc. After cleaning the furniture is put back into position and placed on polystyrene blocks which are easily removed once the carpet is dry
How long will the cleaning take?
This will depend upon the size of the area to be cleaned, how much furniture has to be moved and the general level of soiling but generally half a day would be typical. An average sized living room will take around 2 – 3 hours, depending upon the type of carpet fibres and level of soiling.
How long will my carpets take to dry?
We use powerful air movers to speed up the drying process. The carpets will generally be dry to the touch within an hour, and completely dry within 3 – 4 hours, however any floor standing items removed from the room should be left until the next day to prevent any colour transfer from wooden legs of furniture for example.
Can you do the cleaning whilst I am out?
Yes, access can be arranged to suit you and we are happy to collect keys as required
Could I book for the cleaning to be carried out at the weekend or in an evening?
Yes, depending upon the size and nature of the work to be carried out, we can accommodate most requests and would be happy to discuss your requirements
How much does upholstery and carpet cleaning cost?
We charge by the job not by the hour. Please call Karen for a free no obligation quote on 01454 436001 / 07774 908410. We would be delighted to help!
Are the cleaning solutions you use safe?
Health and safety is of paramount importance which is why we only use professional cleaning solutions which are child and pet friendly
Will all the stains come out?
No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have been trained in advanced spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about please be sure to show us and we will be happy to advise.
Do you guarantee your services?
Yes we are fully trained, qualified and insured and extremely proud of our standards. We want you to be completely happy with all the work carried out – if for any reason you are unhappy with any aspect of our work we will come and do it again free of charge.
What areas do you cover?
We cover all areas of Bristol, Bath and South Gloucestershire, including Almondsbury, Bradley Stoke, Clifton, Redland, Westbury on Trym, Winterbourne, Thornbury, Yate, Emersons Green, Portishead, Cleavdon, Chipping Sodbury and Stoke Gifford including all surrounding areas and villages. Wherever you are in Bristol, Bath and South Gloucestershire rest assured we don’t charge you for any travel time!