Internet Privacy and Cookies Policy

Privacy and Cookies Policy

Introduction

At Bonne Fresh Clean we are committed to safeguarding and preserving the privacy of our customers and website visitors.

We are committed to ensuring that your privacy is protected. Should we ask you to provide information you can rest assured that this will only be used in accordance with this policy.

This Policy explains what happens to any personal data that your provide to us, or that we collect from you whilst you visit our website and how we use cookies on this website.

We may update this Policy by updating this page so please review this Policy regularly. The person responsible for this policy and the data controller for Bonne Fresh Clean Ltd is Karen Wardman, contact details on the contact us page of this website.

Information That We Collect

When you contact us to make an enquiry, get a quote and/or make a booking for work to be carried out we may collect the following personal information – name, telephone numbers, email address, address and postcode.

When you visit our website, like most websites it uses cookies as explained below.  You will be asked to opt in to consent to the use of cookies. If you do not accept cookies some aspects of our website may not be available to you

Use of Cookies

We use cookies on our website. A cookie is a small file which (after you have given your consent to the use of cookies) is stored on your device.  Cookies help to improve the user experience of our website and give us statistics.

We use cookies to give us data about traffic to our website. This information is only used for statistical purposes. It gives us statistical information such as the number of website visitors, pages visited, duration of visit; this information is used by us to improve our website so that our user experience is improved.

Personal identifying information gathered by the cookies includes your IP address and regional information associated with the IP address and the type of device you used.  Cookies don’t give us access to your devise or any other information about you, other than the information you choose to give us when you use fill in and submit a contact us form.

If you give your consent to the use of cookies on our website then to comply with the requirements of the General Data Protection Regulations (GDPR) the legal grounds under which we process the data is consent.

How we use Your Information

We use the information that we collect from you to provide our services to you.

When you contact us by any means to make an enquiry, get a quote and/or make a booking for work to be carried out the information that we collect from you will be used solely to deliver this intended purpose and for internal record keeping.

Our internal record keeping includes details of enquiries, quotes, customer invoices, customer satisfaction reports, customer testimonials and any other correspondence received from you.

In addition to this we may periodically use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products

The legal basis for the use of the information that we collect from you is consent and contract

Sharing your personal data

Bonne Fresh Clean does not sell or pass your personal data to third parties.  The only circumstance upon which we would share your data is where we are legally obliged to do so in order to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with the applicable law.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

We take all possible precautions to ensure that the personal data we keep as part of our internal record keeping is safe in order to prevent unauthorised access. This includes physical and electronic security.

How Long do we Keep Your Personal Data for

We hold the personal data that you have given us only for as long as we actually need it for legal purposes or for the purposes of providing our services.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 and The General Data Protection Regulations (GDPR) you have the right to access any information that we hold relating to you.

You can write to us at any time to obtain details of the personal information we may hold about you as well as requests for correction or deletion or withdrawal of consent. Please contact Karen Wardman at the address shown on the contact us page on this website.

Please note that we reserve the right to charge an admin fee of to cover costs incurred by us in providing you with the information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy using the details on the contact page on this website

 

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